Return & Refund Policy
At Master Promo LLC, we take pride in delivering high-quality, custom-made promotional products. As these products are uniquely tailored to your specifications, we generally do not accept returns. However, your satisfaction is important to us.
Defective Items
If you receive a defective item, please contact us immediately. We may accept returns and offer refunds under the following conditions:
- The item received is defective or damaged.
- The defect is reported within 7 days of receiving the product.
- The item is unused and in its original condition.
How to Request a Return or Refund
- Contact Us: Send an email to [email protected] with your order number and a description of the defect.
- Provide Evidence: Please attach photos or videos that clearly show the defect.
- Await Approval: Once we review your claim, we will contact you with the next steps.
Refund Process
If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Thank you for choosing Master Promo LLC. We are committed to ensuring your satisfaction and look forward to serving you again.